Your questions, answered.

Made to Order suits use our standard size patterns with the sizing, fit and styling choices offered on the product. Made to Measure suits use your body measurements and offer additional styling controls where listed. Both are made after ordering. Made to Measure is not the same as traditional in-person bespoke tailoring with repeated fittings.

Choose from the options shown on your product page. Available choices differ between Made to Order and Made to Measure suits. If you want a pocket treatment, button detail or other feature that is not offered in the form, contact us before ordering. A special request only forms part of your order when we confirm it in writing; an order note alone is not confirmation.

Yes. Contact us early with the products, quantities and event date so that we can discuss sizing, styling, fabric availability and timing.

Product, gallery and option-selector images illustrate possible styling combinations for Made to Order and Made to Measure suits. They show the overall look rather than a specification of every construction detail. Minor details such as pocket finishing, button appearance and lapel proportions may differ from an example. Your suit is made to the fabric, colour and options described and selected for your order, together with any additional specifications we confirm in writing. If a particular pictured detail matters to you, ask us to confirm it before ordering. This does not affect your rights if an item is faulty, incorrect or not as described.

Please send us the product link or image and identify the detail before placing your order. We will confirm whether it is available and whether there is any additional cost. Do not assume that an unselected pocket finish, trim, button or other feature in an illustration will automatically be included. We will not disregard a specification we have agreed with you.

Lighting, photography, screen settings and fabric batches can affect the appearance of colour and texture. Velvet also changes with the direction of its pile and the light. If a precise shade or texture is important, contact us about an available physical fabric sample before ordering.

No. These accessories are separately sourced. We select a complementary bow tie in the closest available colour and a satin cummerbund colour-matched as closely as possible. Fabric, shade and style may vary; an exact match to the suit cloth is not promised.

Follow the relevant measurement guide and double-check every measurement. Unless the form specifically asks for a finished-garment measurement, provide your actual body measurements without adding extra room; we calculate the allowance for your selected fit. Ask someone to help where possible and contact us before ordering if anything is unclear.

Contact us with your order number, a description of the concern and clear photographs. We will compare the garment with the sizes, measurements and specifications on your order and explain the available resolution. Customer measurement or sizing errors do not automatically qualify for a free remake. We do not provide an alteration service. Rights concerning faulty, incorrect or misdescribed goods remain unaffected.

Allow approximately 4–6 weeks including delivery once the order is ready to enter production. As explained in our terms, the estimate begins on the later of 48 hours after ordering or receipt of full payment and all measurements and styling details needed to proceed. For weddings or fixed events, order at least eight weeks ahead. These are estimates, not guaranteed arrival dates.

We do not offer a public rapid or priority production service. Contact us before ordering if you have an important event date so that we can discuss the current estimated timing.

UK delivery is free on qualifying orders of £100 or more, calculated before discounts. Delivery charges below this threshold are shown in the basket and checkout.

Yes. International delivery charges depend on the destination and the items ordered and are shown in the basket and checkout. Customers are responsible for applicable import duties, local taxes and clearance charges unless checkout expressly states otherwise. Customs processing can affect delivery time.

Yes. Once your order is collected by the courier or postal service, we will provide tracking information.

Our terms provide a voluntary 48-hour cancellation period for Made to Order and Made to Measure orders. It may end earlier if you explicitly ask us to begin cutting or production sooner and we act on that request. Styling or measurement changes only take effect when confirmed by us in writing and may affect the price or timing. Later changes or cancellation may not be possible.

Custom garments made to your specifications are generally not eligible for ordinary change-of-mind returns once production is committed. Your rights concerning faulty, damaged, incorrect or misdescribed goods remain unaffected. Eligible ready-made accessories have separate cancellation and return arrangements. Contact us before returning anything; the public PO Box cannot receive returns. Read the full Returns, Refunds & Cancellations policy for the applicable details.

Read the full returns policy

Email info@luxedosuits.com or use our Contact Us page. Include your order number where applicable, the product link, the detail you want confirmed and any relevant event date.