Skip to content Skip to footer
0 items - £0 0
Luxedo Suits
0 items - £0 0
Luxedo Suits

Privacy Policy

HomePrivacy Policy
Close

Privacy Policy for Luxedo Suits

At Luxedo Suits (“we,” “our,” or “us”), we take your privacy seriously and are committed to ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, and safeguard any personal data provided to us when you use our website (www.luxedosuits.com).

As a UK-based business, we operate in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This means we only process your personal data when it is legally required, such as fulfilling orders, complying with financial regulations, or where you have explicitly consented.

1. Information We Collect

We collect and process personal data to provide you with high-quality tailoring services. The types of information we collect include:

Personal Information You Provide

When you place an order, make an inquiry, or sign up for our services, we may collect:

  • Full Name – Required for invoicing, order processing, and customer service.

  • Email Address – Used for order confirmations, tracking information, and customer support.

  • Phone Number – Helps us contact you regarding your order, fittings, or any issues.

  • Billing and Shipping Address – Required for processing payments and delivering your order.

Payment Information

While we do not store payment details, we use third-party payment processors that comply with strict financial security standards. Payment processing involves collecting transaction data, including:

  • Billing address (for fraud prevention and legal compliance).

  • Payment confirmation details (such as transaction IDs, not card numbers).

Processing payments is a legal requirement when purchasing goods online, ensuring both buyer and seller protection under UK laws.

Order and Customer History

For business and legal compliance (such as tax and warranty purposes), we retain:

  • Your order details, including product selections, sizing information, and preferences.

  • Customer service interactions to help us resolve any future queries efficiently.

Website Usage Data (Google Analytics)

We use Google Analytics, a widely used tool that helps us understand how visitors use our site. This includes:

  • Pages visited and time spent on each page.

  • The type of device and browser used.

  • General location data (not precise tracking).

This data is fully anonymized and used purely for statistical analysis to improve our website experience.

2. How We Use Your Information

We process personal data only where legally required, or to improve our services, including:

  • To fulfill your order – This includes processing payments, arranging tailoring services, and dispatching items.

  • To comply with UK financial and legal regulations – We are legally required to keep order records for taxation, fraud prevention, and consumer rights protection.

  • To provide customer service – We use your contact details to answer inquiries, resolve issues, and send order updates.

  • To improve our website – Analyzing trends through Google Analytics helps us optimize user experience.

We will never sell or misuse your data. We only process what is necessary for providing our services and meeting legal obligations.

3. Who We Share Your Data With

Your personal information is only shared when legally required and with trusted third parties who help us operate our business. These include:

Payment Processors

To complete transactions, we use third-party payment providers who comply with financial security laws. These companies do not share your payment details with us beyond confirmation of successful transactions.

Delivery and Logistics Partners

We share shipping information with courier services to ensure your tuxedo reaches you safely.

Legal and Regulatory Authorities

We may disclose your information when legally required, such as for:

  • Financial auditing and tax compliance

  • Fraud prevention and consumer protection laws

  • Responding to legal requests by authorities

We never sell, rent, or trade your personal information with any third-party marketing agencies.

4. Cookies and Analytics

We use cookies to enhance your browsing experience and track how our website is used. Cookies do not store personal details, but they help us:

  • Keep track of shopping cart items.

  • Remember your browsing preferences.

  • Measure how users interact with our site to improve functionality.

You can manage or disable cookies in your browser settings. However, disabling cookies may affect certain site functionalities, such as remembering your cart items.

Google Analytics is also used to collect anonymized visitor data. You can opt out of Google Analytics tracking through your browser or by using Google’s opt-out tools.

5. Data Retention – How Long We Keep Your Information

We retain personal data only as long as legally required. UK laws require us to store order records for a minimum of six years for tax and accounting purposes.

  • Order records: Retained for six years (required by UK tax laws).

  • Customer service inquiries: Retained for up to two years for reference and quality improvement.

  • Google Analytics data: Stored in accordance with Google’s policies (typically 26 months).

If you request data deletion, we will remove what is legally permissible while retaining any information required by UK law.

6. Your Rights Under UK Law

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Request access to personal data we hold about you.

  • Request correction of any inaccurate or incomplete data.

  • Request deletion of your data, where legally applicable.

  • Object to processing for direct marketing purposes.

  • Request data portability, allowing you to transfer your information to another service provider.

To exercise your rights regarding data, contact us. We will respond within 30 days in accordance with UK GDPR guidelines.

7. Data Security – Keeping Your Information Safe

We implement strict security measures to protect your data, including:

  • Secure payment gateways that encrypt transactions.

  • Access restrictions on order and customer records.

  • Regular system updates to prevent security vulnerabilities.

While we take all reasonable precautions, no online transmission is 100% secure. We encourage customers to use strong passwords and avoid sharing sensitive details over email.

8. Contact Us

If you have any concerns about this Privacy Policy or how we handle your data, please contact us:

We will respond to all inquiries within a reasonable timeframe and in accordance with UK data protection laws.

9. Changes to This Privacy Policy

We may update this policy from time to time to reflect legal or business changes. When we do, we will:

  • Post the updated policy on our website.

  • Update with an “effective date” at the top of this page.

We encourage users to review this policy periodically to stay informed.

Final Note

Luxedo Suits is dedicated to maintaining your trust and protecting your privacy. We strictly adhere to UK GDPR and Data Protection Act 2018 regulations, ensuring your data is handled securely and responsibly. If you have any questions about our data practices, feel free to reach out.